Our Verification Framework Includes 6 Core Areas
Our Six Transparency Criteria:
Not all rehabs are the same, and we don’t believe they should be judged on their marketing alone. Our verification process highlights the centres that align with our ethical framework of transparency, honesty and client-centred care.
Some treatment centres offer outstanding care, while others might overpromise, misrepresent their services, or use fear-mongering tactics to attract clients.
We don’t believe in fear-based comparisons or exposing other providers, but we do feel it necessary to highlight the clinics doing it right.
That’s where our Open Rehab Initiative comes in.
Our Six Transparency Criteria:
Clear Pricing and Admissions Information
Are the people providing care visible and qualified?
Treatment Programme Transparency
Are the people providing care visible and qualified?
Team Credentials
Are the people providing care visible and qualified?
Marketing Practices
Are the people providing care visible and qualified?
Aftercare and Follow-Up Support
Are the people providing care visible and qualified?
User Feedback and Experience Reports
Are the people providing care visible and qualified?
Rehabs can’t pay to be verified. They must satisfy our scoring process and meet the minimum standards across all six categories.
What a Verified Centre Gets:
Important: We do allow sponsored listings for visibility upgrades, but the verification status is never for sale and is evaluated separately.
We stay in touch with verified providers and monitor feedback from users on an ongoing basis. If someone flags a concern about a centre:
This keeps our platform dynamic, accurate and focused on the people who use it.
It reduces risk and empowers choice
It rewards ethical practice and real transparency
It builds trust where it’s often been broken
Learn more about each rehab's score, strengths and treatment approach - all in one place.